RETURNS POLICY
Last updated: 14/09/2026
This Returns Policy explains the circumstances in which products purchased from Milagio may be returned, the applicable refund process, and your statutory right of withdrawal where applicable.
Milagio respects all mandatory consumer rights applicable to your purchase. Nothing in this Policy limits or excludes any right or remedy that cannot lawfully be limited or excluded.
1. CHANGE-OF-MIND RETURNS
If you are a consumer purchasing online, you may have a statutory right to withdraw from your purchase without giving a reason.
For customers in the European Union, the standard statutory withdrawal period is 14 days from the day on which you, or a person designated by you other than the carrier, receive the product.
For customers in other jurisdictions, different statutory cancellation or return periods may apply. Milagio will comply with the mandatory consumer protection rules applicable to the relevant purchase.
Where a statutory right of withdrawal applies, you do not need to provide a reason for exercising it.
2. HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL
To exercise your right of withdrawal, you must clearly inform Milagio of your decision before the applicable withdrawal period expires.
You may contact us at:
Email: contact@milagio.com
Please include your order number and, where possible, the name used for the order and the product concerned.
You may use any clear written statement to communicate your decision. You may also use the statutory model withdrawal form where applicable, although its use is not mandatory.
For EU customers, once you have notified Milagio of your withdrawal, you must send the product back without undue delay and, in any event, no later than 14 days from the date on which you communicated your withdrawal. The deadline is met if you hand the product to the carrier before the 14-day period expires.
3. COST OF RETURNING A PRODUCT
For a change-of-mind return, you are responsible for the direct cost of returning the product, where permitted by applicable law and where Milagio has informed you of this obligation before your purchase.
Milagio does not ordinarily provide prepaid return labels for change-of-mind returns.
If a product is unusually large or cannot reasonably be returned by normal post or standard parcel services, Milagio will provide the required information or an appropriate estimate of the return cost before purchase where applicable law requires this.
Milagio will not charge a separate discretionary "restocking fee" for a statutory change-of-mind return.
4. CONDITION OF RETURNED PRODUCTS
You are entitled to handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning, in substantially the same manner as you would be permitted to examine it in a shop.
You remain responsible for any reduction in the product's value resulting from handling beyond what is reasonably necessary for such examination, to the extent permitted by applicable law.
For example, a deduction may be appropriate where a returned product has been:
scratched, dented or otherwise physically damaged;
stained, marked or contaminated;
damaged through careless removal of protective materials;
damaged because it was inadequately packaged for return;
altered, modified or otherwise handled beyond what is reasonably necessary for inspection; or
otherwise returned in a condition that causes an actual reduction in its resale value.
Ordinary opening of packaging and careful inspection of the product will not, by itself, normally constitute excessive handling.
Any deduction will be limited to the actual reduction in value attributable to the customer's handling, where such a deduction is permitted by law.
Milagio may photograph or otherwise document the condition of a returned product when assessing its condition and any applicable reduction in value.
5. RETURN PACKAGING AND TRANSIT
You should use the original packaging where reasonably possible and should package the product adequately to protect it during return transportation.
The use of original packaging is not, by itself, a condition for exercising a statutory right of withdrawal where applicable law provides otherwise.
Where you arrange the return yourself, you are responsible for the product until it reaches the applicable return destination, subject to any mandatory rights or protections under applicable law.
Milagio strongly recommends using a tracked and, where appropriate, insured return service and retaining proof of dispatch.
Where a product is damaged during a customer-arranged return because it was not adequately packaged or otherwise handled appropriately, Milagio may take the resulting actual loss in value into account where legally permitted.
6. REFUNDS FOR CHANGE-OF-MIND RETURNS
Where a valid statutory withdrawal applies, Milagio will reimburse the payments received from you in accordance with applicable law.
For EU purchases, Milagio will normally reimburse the product price and the cost of the least expensive standard delivery option offered at the time of purchase.
If you selected a more expensive delivery method, Milagio is not required to reimburse the additional amount where applicable law permits this.
Milagio may withhold reimbursement until the returned product has been received or until you provide evidence that you have sent it back, whichever occurs first, where permitted by applicable law.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you or required by law.
Milagio will not impose a separate refund-processing fee for a valid statutory withdrawal.
7. PRODUCTS THAT ARE DAMAGED, DEFECTIVE OR INCORRECT
The rules in this section are separate from change-of-mind returns.
If a product arrives:
damaged;
defective;
materially different from the product ordered;
incorrectly printed or manufactured; or
otherwise not in conformity with the contract,
please contact Milagio at hello@milagio.com as soon as reasonably possible and provide your order number together with photographs or other relevant evidence.
Where appropriate, Milagio may offer a repair, replacement, price reduction or refund, depending on the circumstances and the remedy required by applicable law.
Where a product is defective, damaged or incorrect and the applicable law requires Milagio to bear the cost of returning it, Milagio will do so.
You will not be required to bear the return cost merely because a product is defective, damaged or incorrectly supplied where applicable law requires Milagio to bear that cost.
8. LEGAL GUARANTEES AND STATUTORY REMEDIES
Nothing in this Policy limits your statutory rights relating to defective, damaged, unsafe, misdescribed or otherwise non-conforming products.
For customers in the European Union, statutory consumer guarantees apply in accordance with applicable EU and national law.
Where national law provides rights that are more favourable to the consumer than those described in this Policy, those mandatory rights will apply.
9. FAILED OR REFUSED DELIVERY
If a product cannot be delivered because of circumstances attributable to you, including an incorrect or incomplete delivery address, refusal to accept delivery, failure to collect a parcel, or failure to comply with applicable delivery requirements, Milagio may, to the extent permitted by applicable law, recover reasonable actual costs arising from the failed delivery.
Such costs may include, where actually incurred:
the original delivery cost;
return-to-sender charges;
re-delivery costs;
storage or handling charges;
customs or related charges; and
other reasonable costs directly arising from the failed delivery.
Milagio will not apply an arbitrary penalty merely because a delivery has failed.
If the product is subsequently returned to Milagio or its fulfilment partner and you are entitled to a refund, any deduction will be limited to amounts that Milagio is legally entitled to recover and that have actually been incurred.
10. CUSTOMS, IMPORT TAXES AND INTERNATIONAL RETURNS
For international orders, customs duties, import taxes, brokerage charges and similar amounts may apply depending on the destination country and the applicable delivery arrangement.
Where these amounts are legally payable by the customer, they are not normally refundable by Milagio merely because the customer subsequently changes their mind.
If an international shipment is refused or cannot be delivered because the customer fails to pay applicable customs charges or taxes, Milagio may treat the situation as a failed delivery and may recover reasonable actual costs to the extent permitted by applicable law.
Mandatory consumer rights remain unaffected.
11. EXCHANGES
Milagio does not guarantee direct product exchanges.
Where you have changed your mind about a product, you may exercise any applicable statutory withdrawal right and, if you wish, place a new order for the alternative product.
Where a product is defective, damaged or incorrectly supplied, Milagio will provide the remedy required by applicable law, which may include replacement.
12. PRODUCTS PRODUCED AFTER ORDER
Some Milagio products may be produced only after an order has been placed.
The fact that a product is produced after an order has been placed does not, by itself, remove any statutory right of withdrawal, cancellation, return or refund that applies to the purchase.
Milagio currently offers standard Milagio designs rather than customer-personalised artwork.
Where a statutory exception applies to a particular product or transaction, Milagio will identify that exception where required before purchase.
13. RETURN ADDRESS AND RETURN INSTRUCTIONS
Do not send a product back without first contacting Milagio.
Return instructions, including the applicable return address, will be provided after your return or withdrawal request has been received.
Different products or destinations may require returns to different fulfilment or processing locations.
A return sent to an address other than the address specified by Milagio may result in delays or additional costs for which Milagio cannot be responsible where permitted by applicable law.
14. NO UNAUTHORISED DEDUCTIONS
Milagio will not make deductions from a statutory refund merely because a product has been opened or inspected.
Where a deduction is legally permitted because of diminished value, Milagio will assess the actual condition of the returned product and the actual reduction in value attributable to the customer's handling.
Any deduction will be proportionate to the loss actually caused.
15. CONTACT
For returns, withdrawals, refunds or product issues, contact:
contact@milagio.com
Please retain your order confirmation and any return or dispatch documentation until your return has been completed and any applicable refund has been received.
STATUTORY RIGHTS
Nothing in this Policy is intended to exclude, restrict or replace any mandatory consumer right applicable to your purchase.
Where the law of the country in which you are resident provides you with additional or stronger consumer protections, those protections continue to apply.