Privacy Policy



Last updated: 03/09/2026

Milagio ("Milagio", "we", "us" or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what personal information we collect when you visit or use milagio.com, purchase our products, contact us, or otherwise interact with Milagio online, how we use that information, and the rights available to you under applicable data protection laws.

Milagio is currently operated by:

Fernando C.
Calle Alba 13
Spain
contact@milagio.com
Website: https://milagio.com

For the purposes of applicable data protection law, including the EU General Data Protection Regulation (GDPR), [LEGAL NAME] is the data controller responsible for the personal information described in this Privacy Policy.

1. What personal information we collect

We aim to collect only the information necessary to operate Milagio, process orders and provide customer service.

Depending on how you interact with us, this may include:

Information you provide when purchasing

When you place an order, we may receive information such as:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number, where necessary for delivery or customer service;

  • details of the products you purchase;

  • order number and transaction information; and

  • information you provide to us in connection with an order or customer-service request.

We do not store your full payment-card details. Payments are processed by our payment service providers.

Information you provide when contacting us

If you contact Milagio by email, contact form or another available communication channel, we may process the information you provide, such as your name, email address and the contents of your message.

Information collected automatically

When you visit our website, certain technical information may be collected automatically by the website and its supporting services. Depending on your settings and the technologies enabled on the website, this may include information such as your IP address, browser and device information, pages visited, and information about how you interact with the website.

Some of this information may constitute personal data under applicable law.

Further information about cookies and similar technologies is provided in our Cookie Policy.

2. How we use your information

We use personal information only for legitimate and relevant purposes, including:

  • processing and fulfilling orders;

  • processing payments;

  • arranging delivery;

  • communicating with you about an order;

  • responding to customer-service enquiries;

  • handling returns, refunds, complaints or other requests;

  • maintaining and securing our website;

  • understanding and improving the performance of our website and services;

  • complying with legal and regulatory obligations; and

  • protecting our rights, property and the security of Milagio, our customers and our services.

We do not sell your personal information.

We do not use customer information for unrelated purposes that are incompatible with the purposes for which it was collected.

3. Legal bases for processing

Depending on the circumstances, we process personal information on one or more of the following legal bases under applicable data protection law:

Performance of a contract

We process information that is necessary to accept, process and fulfil your order and to provide services you have requested.

Legal obligations

We may process information where necessary to comply with legal obligations, including accounting, taxation, consumer-protection and other applicable legal requirements.

Legitimate interests

We may process limited information where necessary for our legitimate interests, such as maintaining website security, preventing fraud, protecting our legal rights and improving our services, provided that those interests do not override your fundamental rights and freedoms.

Consent

Where applicable law requires your consent—for example, for certain non-essential cookies or future marketing communications—we will ask for that consent separately.

You may withdraw consent at any time where processing is based on consent.

4. Payments

Milagio uses third-party payment service providers to process payments.

At launch, this includes Stripe.

Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices. Milagio does not store your full payment-card number or security code.

If additional payment methods are introduced in the future, such as PayPal, Apple Pay or Google Pay, this Privacy Policy may be updated to reflect those services.

5. Website and hosting services

Our website and online store are operated using Squarespace.

Squarespace may process personal information on our behalf in connection with providing website, hosting, commerce, security and related services.

Squarespace provides contractual data-processing arrangements and mechanisms intended to support compliance with applicable data protection requirements.

For more information, you can consult Squarespace's own privacy documentation.

6. Order fulfilment and delivery

To produce and deliver your order, we may need to share relevant order information with third-party production and fulfilment partners that provide services on our behalf.

This may include information such as your name, delivery address, contact details and the products included in your order.

We use fulfilment partners appropriate to the destination and product concerned.

These partners process information only as necessary to manufacture, fulfil and deliver your order and to provide related services.

7. Cookies and similar technologies

Milagio uses cookies and similar technologies to operate the website and, where enabled and permitted, understand how visitors use the website.

Some cookies are necessary for the website and online store to function.

Non-essential cookies and analytics technologies may be subject to your consent where required by applicable law.

For further information about the cookies used on Milagio.com and how you can manage your preferences, please see our Cookie Policy.

8. Customer accounts

Milagio currently operates a guest-checkout model.

We do not require you to create a customer account in order to purchase from us.

This means we do not maintain customer login accounts or passwords for our online store.

9. Marketing communications

At launch, Milagio does not operate a separate marketing newsletter or email-marketing database.

We may send transactional communications necessary to complete and manage an order, such as order confirmations, shipping updates or responses to customer enquiries.

If we introduce marketing communications in the future, we will provide the appropriate information and consent mechanisms where required by applicable law.

You will be able to unsubscribe from marketing communications where applicable.

10. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • complete and document transactions;

  • provide customer service;

  • comply with accounting, tax, consumer-protection and other legal obligations;

  • resolve disputes; and

  • establish, exercise or defend legal claims.

Different categories of information may therefore be retained for different periods.

When personal information is no longer required, we will delete it or securely anonymise it where reasonably possible.

11. Who may receive your information

Depending on the circumstances, personal information may be shared with trusted service providers that help us operate Milagio, including:

  • website and commerce service providers;

  • payment processors;

  • production and fulfilment providers;

  • delivery and logistics providers;

  • IT, security and technical service providers; and

  • professional advisers or authorities where disclosure is required or permitted by law.

We do not sell or rent personal information to third parties.

12. International transfers

Some of the service providers used to operate Milagio may process information in countries outside the European Economic Area (EEA) or the United Kingdom.

Where personal information is transferred internationally, we will rely on an applicable lawful transfer mechanism, such as an adequacy decision, appropriate contractual safeguards or another mechanism permitted by applicable data protection law.

Where appropriate, further information about relevant safeguards may be obtained by contacting us using the details provided below.

13. Your privacy rights

Depending on your circumstances and applicable law, you may have the right to:

  • request access to the personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information;

  • request restriction of certain processing;

  • object to certain processing;

  • request portability of information you have provided to us where applicable;

  • withdraw consent where processing is based on consent; and

  • lodge a complaint with a competent data protection authority.

In Spain, the relevant supervisory authority is the Agencia Española de Protección de Datos (AEPD).

You can exercise your rights by contacting:

contact@milagio.com

We may need to verify your identity before fulfilling certain requests in order to protect your information from unauthorised disclosure.

14. Security

We take reasonable technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

15. Children's privacy

Milagio's website and products are intended for a general audience and are not directed specifically at children.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements or data-processing practices.

When we make material changes, we will update the "Last updated" date at the beginning of this Policy and, where appropriate, provide additional notice.

17. Contact

If you have questions about this Privacy Policy or how Milagio handles personal information, please contact:

contact@milagio.com

Website: https://milagio.com